Are you looking for an application to help you manage your business communications without cost? If yes, then you would love the WhatsApp Business Apk.

Now, enjoy the ultimate experience of personalizing communication according to your customers.

Introduce about WhatsApp Business

WhatsApp Business is an outstanding communication application that provides all the necessary tools to connect with customers and teams. I love this application as it makes business messaging simple through its specialized app, integrating key features for companies.

If you are doing business on a high level, have a verified badge on your profile. It improves trust and makes your business look legitimate. You can get it done by submitting details like business registration documents, addresses, and other identifying information to WhatsApp.

Get business profiles

WhatsApp Business lets you make customizable business profiles right from scratch. It helps show customers professional information about your company in chats and contacts.

Feel free to describe what your company does for the business profiles. You can list your company email address, store locations with maps, your website link, and other details. This helps customers learn about your business.

Enjoy customizing the greeting message for your customers so they can see when they first message your business. This welcomes them to start a chat.  

Don’t forget to add your business logo to the profile to make your brand recognizable. With WhatsApp Business profiles, you can promote your brand to customers in a direct way when chatting. So, get full advantage of this feature and enjoy your online presence.

Automatic quick replies

One of the things I like most about this application is that it lets you set up automatic quick replies to frequently asked customer questions. These are pre-written response templates you can make for future use.

Feel free to add quick replies for common questions that customers often send, like What are your store hours? And anything related to your business category.

When a customer asks a question you have a quick reply for, you tap to send the pre-made response instantly. It ultimately saves you much time compared to repeatedly answering the same questions. Both you and your customers are satisfied.

Labels your important messages

Organizing a high volume of conversations is easy with WhatsApp Business through intuitive message labels. It enables categorizing chats based on orders, feedback, appointments, etc.   

There is an option to create custom labels, with the help of which you can easily represent common interaction types according to the needs of your business. You can apply any number of labels to relevant messages with a tap.

The app lets you tag your chats with labels to filter them into organized groups. For example, you can label some chats as Customers and others as Vendors.  

It enables you to sort your complete chat list only to show your customers or Vendors’ chats in the future.

Monitor your business with user analytics

The Analytics tool is one of the most useful features of this application that gives you important data on how customers are contacting you through WhatsApp Business. It helps me improve my customer service to the next level.

In this section, you can see visual charts that track messages constantly. You can look at the number of customers you have messaged, the total messages your business sends, how many responses each user gets, and your average response times.

This is the way that helps you understand the trends very clearly. You can see if response times are getting slower during certain hours and days of the week.

Additionally, analytics lets you know who your most frequent contacts are and which customers are waiting the longest for responses. So you can pinpoint people who need more support.

The best part is that these analytics for automated and manual responses are separated. So check whether auto-replies are lessening human workload or not.

Download WhatsApp Business Apk v2.24.7.3 for Android

WhatsApp Business is a must-have application for all business owners, with the help of which they can improve their sales by communicating well with the customers. It provides all the necessary tools that can minimize the response time of communication between the owner and the customer.

You can also schedule appointments with the customers based on your availability. Feel free to send quick in-message feedback forms to customers to collect reviews and suggestions.